--- title: JMZ Property Management FAQs description: Get answers to common property management FAQs. Learn how JMZ helps Michigan landlords with leasing, maintenance, rent collection, and more. --- - [![fb](https://www.jmzmanagement.com/hubfs/fb.svg) ](https://www.facebook.com/people/JMZ-Management/61583225726428/) - [![x](https://www.jmzmanagement.com/hubfs/x.svg) ](https://twitter.com/JmzManagement) - [![linkedin](https://www.jmzmanagement.com/hubfs/linkedin.svg) ](https://www.linkedin.com/company/jmz-management) [248-284-6990 ](tel:+12482846990) Login - [![Property Owner](https://www.jmzmanagement.com/hubfs/JMZ%20Website%202025/Icons/Property%20Owner.svg) Owner Portal Login ](https://jmzmanagement.appfolio.com/oportal/users/log_in) - [![Tenant](https://www.jmzmanagement.com/hubfs/JMZ%20Website%202025/Icons/Tenant.svg) Tenant Portal Login ](https://jmzmanagement.appfolio.com/connect) [![JMZ-Logo-Final-Black-BG-01](https://www.jmzmanagement.com/hubfs/JMZ%20Website%202025/JMZ-Logo-Final-Black-BG-01.svg "JMZ-Logo-Final-Black-BG-01")](https://jmzmanagement.com) ** - About Us - [About ](https://www.jmzmanagement.com/about-page) - [Testimonials ](https://www.jmzmanagement.com/testimonials) - [Careers ](https://www.jmzmanagement.com/careers) - [Vendors ](https://www.jmzmanagement.com/vendors) - Owners - [Owner Portal Login ](https://jmzmanagement.appfolio.com/oportal/users/log_in) - [Property Management Services ](https://www.jmzmanagement.com/services-performed) - [Pricing ](https://www.jmzmanagement.com/pricing-page) - [Guaranteed Rent ](https://www.jmzmanagement.com/guaranteed-rent-program) - [Multifamily Property Management ](https://www.jmzmanagement.com/multifamily-property-management) - [Owner Resources ](https://www.jmzmanagement.com/owner-resources) - [Savings Calculator ](https://www.jmzmanagement.com/calculate-your-potential-savings) - [FAQs ](https://www.jmzmanagement.com/rental-owner-faq) - Residents - [Resident Portal Login ](https://jmzmanagement.appfolio.com/connect/users/sign_in) - [Pay Rent ](https://jmzmanagement.appfolio.com/connect/users/sign_in) - [Resident Resources ](https://www.jmzmanagement.com/resident-resources) - [How to Apply ](https://www.jmzmanagement.com/how-to-apply) - [Maintenance Request ](https://account.appfolio.com/realms/foliospace/protocol/openid-connect/auth?activation_state&client_id=client-f26241e15e2962281b1e38ee245544d296db126d&portfolio_uuid&redirect_uri=https%3A%2F%2Fjmzmanagement.appfolio.com%2Fconnect%2Fusers%2Foauth%2Fcallback&response_type=code&scope=openid+offline_access&session_timed_out=false&state) - [Move-in/Move-out Checklist ](https://www.jmzmanagement.com/moving-checklists) - [FAQs ](https://www.jmzmanagement.com/faq-for-tenants) - Vacancies - [Search Available Homes ](https://www.jmzmanagement.com/search-available-homes) - [Search Available Apartments ](https://www.jmzmanagement.com/search-available-apartments) - [Apartment Communities ](https://www.jmzmanagement.com/apartment-communities) - [How To Apply ](https://www.jmzmanagement.com/how-to-apply) - [ Areas we Serve ](https://www.jmzmanagement.com/#areas-we-service) - [ Partnership Program ](https://www.jmzmanagement.com/partnership-program) - Resources - [Free Resources ](https://www.jmzmanagement.com/resources) - [Blog ](https://www.jmzmanagement.com/jmz-blog) - [Pay Rent ](https://account.appfolio.com/realms/foliospace/protocol/openid-connect/auth?activation_state&client_id=client-f26241e15e2962281b1e38ee245544d296db126d&portfolio_uuid&redirect_uri=https%3A%2F%2Fjmzmanagement.appfolio.com%2Fconnect%2Fusers%2Foauth%2Fcallback&response_type=code&scope=openid+offline_access&session_timed_out=false&state) - [ Contact Us ](https://www.jmzmanagement.com/contact-page) Login - [![Property Owner](https://www.jmzmanagement.com/hubfs/JMZ%20Website%202025/Icons/Property%20Owner.svg) Owner Portal Login ](https://jmzmanagement.appfolio.com/oportal/users/log_in) - [![Tenant](https://www.jmzmanagement.com/hubfs/JMZ%20Website%202025/Icons/Tenant.svg) Tenant Portal Login ](https://jmzmanagement.appfolio.com/connect) - [![fb](https://www.jmzmanagement.com/hubfs/fb.svg) ](https://www.facebook.com/people/JMZ-Management/61583225726428/) - [![x](https://www.jmzmanagement.com/hubfs/x.svg) ](https://twitter.com/JmzManagement) - [![linkedin](https://www.jmzmanagement.com/hubfs/linkedin.svg) ](https://www.linkedin.com/company/jmz-management) 248-284-6990 ![Customer Support](https://www.jmzmanagement.com/hubfs/Customer%20Support.svg) ### Customer Support [Learn About Customer Support ](https://www.jmzmanagement.com/support) ![Free Rental Analysis](https://www.jmzmanagement.com/hubfs/Free%20Rental%20Analysis.svg) ### Free Rental Analysis [Get Your Free Rental Analysis ](https://www.jmzmanagement.com/freerentalanalysis) # Property Management FAQs for Michigan Rental Owners #### Rental property owners —get answers to your commonly asked questions on our FAQ page! **[MANAGEMENT SERVICES & FEES](https://www.jmzmanagement.com/rental-owner-faq#management-services)  |  [MARKETING & TENANT PLACEMENT](https://www.jmzmanagement.com/rental-owner-faq#marketing-tenant)  |  [MAINTENANCE SERVICES](https://www.jmzmanagement.com/rental-owner-faq#maintenance-services)  |  [COLLECTIONS & EVICTIONS](https://www.jmzmanagement.com/rental-owner-faq#collections)** --- ## **MANAGEMENT SERVICES & FEES** What do you charge for monthly management? JMZ MANAGEMENT’S standard management fee is 10% of the rental income, with a minimum fee of $100; however, we do offer additional discounts for clients with multiple properties - contact us for a consultation and custom management package. Are there any additional costs associated with monthly management? Do you charge a set up fee? If so, what does that pay for? ** **We charge a one-time set-up fee that pays for: 1. Getting your information, your property’s information (and if you have a tenant your tenant’s information) into our system; 2. Puts a professional photographer on retainer for the entire duration of our management of the property, meaning you will NEVER pay for professional photography when we list the property to find a tenant. 3. Pays for fees associated with marketing the property for the duration of our management so you will NEVER pay marketing fees upon listing the property for a tenant. Do you collect management fees when a property is vacant? No. Our management fees are paid out of the rental income so if you’re not getting paid, we’re not getting paid. When a tenant pays rent, how long does it take JMZ MANAGEMENT to transfer the funds to me? So long as rental payments are made on time (between the 1st and 7th of the month) your disbursement will be sent between the 9th and 17th of every month. In the event that a tenant pays late the funds will be disbursed to you before the end of the month so long as the tenant pays with enough time to allow the funds to clear before the end of the month. Do you provide owners with access to an account for review of activity on the property? Yes. We use a software called Appfolio that allows owners to view all of the funds coming in and going out on the property, review details of maintenance invoices and receive monthly transaction statements and annual tax documents. Do you provide me with documents I can give to my tax advisor / processor? Yes. We provide you with a 1099 and annual transaction statement. What other programs do you offer in addition to standard management? Can you help me make sure my rental is compliant with city ordinances and regulations? ** **Yes. We offer our Cert Assist Program (see above)  Can we place a tenant before the city inspection process is completed? Each city is different and we can certainly ask the city if this is OK, but generally the answer is no. Can you provide me with investment advice to help me grow my real estate portfolio? JMZ MANAGEMENT is a full service office where we help our clients buy, sell, lease and manage. We partner with the nationally recognized MARK Z REAL ESTATE EXPERTS to provide our clients with experienced and accurate real estate advice to grow and manage their real estate portfolios. What is your turnaround time on communications? We do our very best to honor a 24-48 hour turn around on all communications during business hours, with many responses being returned the same day. If I decide to sell my property, do I have to sell it through JMZ MANAGEMENT? No, however, working with JMZ MANAGEMENT and the MARK Z REAL ESTATE EXPERTS can save you time and money. As your property managers we are familiar with the details of your home, which give us additional insight so we can provide you with the best advice regarding what features of your home to update and highlight for a successful sale. What documents are needed from me in order to retain JMZ MANAGEMENT as my property manager? Who is my point of contact when I have questions? Here at JMZ MANAGEMENT we have a team of professionals ready to assist you. You can always reach out to our customer care department: What is the best way to communicate with JMZ MANAGEMENT? For the quickest response from our team, submit a support request at [www.jmzmanagement.com/support](https://www.jmzmanagement.com/support) I have a manager and would like to switch, can JMZ MANAGEMENT help me with that? Yes. We have facilitated hundreds of management take over transactions by working with our new clients and the former managers to gather all of the information we will need to take over and successfully manage. I already have a tenant, what information and/ or documents does JMZ MANAGEMENT need from me in order to take over management? A completed management agreement package; a copy of the certificate of occupancy, if applicable; a copy of the lease agreement, the security deposit, rent payment history, current tenant contact information. I would like to review a sample of your management contract, how do I get a copy? Please fill out the form on the link below with your request and our representative will contact you with the necessary details. [![Contact Us](https://no-cache.hubspot.com/cta/default/4566933/interactive-166098401698.png) ](https://www.jmzmanagement.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJHFh3BzSDZ7NdojuDthhqSxCp8iGkJkaROPnX40zWZrwyIurWGqQSIAqAiGLEWMqsrpmVCPvNpKQijbCsTx5S4BDR6SGPz7seRTB3sX1pJBqRqJhE7%2FCNc%2FG4%2FWpIabV0j6eoVCXZ2jkG7%2BAAiY%2F73%2Bt4lwXVQEs5nV6NLUbm4992tMT8Z1xgl%2FO0zeQ%3D%3D&webInteractiveContentId=166098401698&portalId=4566933) What differentiates JMZ MANAGEMENT from other management companies? What sets JMZ Management apart from the competition is our extensive real estate  roots in the Detroit Metro Area, our dedication to customer service, and our knowledge  of the property management business, regulations and laws. With a full-time staff of 7,  an in-house legal department and our own maintenance and repair company, JMZ  Management is the full package when it comes to meeting your property management needs. How many properties do you manage? ** **Between 700 and 1,000 at any given time. Because we assist our clients with growing their real estate portfolios, this number is constantly growing too.  What is your service area? Southeastern Michigan: Oakland County, Macomb County, Washenaw County, Wayne County, Livingston County and beyond. Do you manage properties in Detroit? Yes. Can JMZ MANAGEMENT help manage my short term / vacation rental? Unfortunately, we do not manage rental properties accepting leases less than 12 months. Can JMZ MANAGEMENT provide me with referrals / references? Yes, upon request. How long has JMZ MANAGEMENT been in business? As one of the most well-established management firms in Michigan, JMZ  MANAGEMENT has been managing in Metro Detroit for over 15 years. Does JMZ MANAGEMENT have a license? Yes. How big is the JMZ MANAGEMENT team? We have a full time administrative staff of 7 in addition to our legal and maintenance staff. I’M READY TO BRING JMZ ABOARD, WHAT IS MY NEXT STEP? [**CLICK HERE TO FILL OUT OUR INTAKE FORM AND GET STARTED!**](https://www.jmzmanagement.com/guaranteed-rent-program?hsCtaTracking=29b796f6-9d85-48e2-9f39-c3bfb51578ef%7Ce6a8f0ba-488e-4132-9409-2a898fe04b7f#footer-download-area) ## MARKETING & TENANT PLACEMENT Do you charge for finding a tenant? JMZ MANAGEMENT is a full service office. We take professional photos and advertise the listing on our website and over 3 dozen reputable websites across the internet. Our experienced team connects with professional real estate agents to find a qualified tenant in record time. The first month of rent is paid to the two agents involved as a commission for finding and placing the tenant. Does JMZ MANAGEMENT advise on a listing price? Prior to listing a vacancy for lease, we conduct updated rental  analysis to ensure the rental rate we advertise is accurate and competitive. Can JMZ MANAGEMENT conduct a walk through of my property and provide me with estimates / recommendations for repairs and updates to garner a higher rental rate? Yes. What strategies do you use to fill vacancies quickly? JMZ Property Management partners with the nationally recognized MARK Z. Real Estate Experts to market the properties we list for lease in Metro Detroit. Our on-going marketing campaigns generate over  200 tenant leads a day. By using the latest technological software we capture the contact information for these leads so we can follow up with each one to fill your vacancy faster than the competition. We provide more than excellent customer service; we  also offer an unlimited marketing budget. Do you use any technology to help find tenants faster? Our on-going marketing campaigns generate over  200 tenant leads a day. By using the latest technological software we capture the contact information for these leads so we can follow up with each one to fill your vacancy faster than the competition. How long does it take to find a tenant? If the property is priced right and meets the tenants expectations it’s not unusual for us to find you a great qualified tenant within 7 to 21 days. As the property owner, what is my role in the leasing and tenant placement process? All tenants over the age of 18 are required to submit an application so that we can  run a detailed and thorough background check. JMZ Management has standard  screening qualifications (credit score threshold, previous criminal or civil litigation,  income qualifications). Should the applicant pass the preliminary screening of our office, we then pass the application packet (copy of application, credit report, criminal screening and supporting documents submitted by the tenant) to you for review and approval. JMZ Management complies with all Fair Housing laws and has extensive experience assisting applicants with housing vouchers as well. Do I have to allow pets? No. However, studies show that two-thirds of all renters have a pet, so accepting pets in your property can open up the potential renter pool significantly. What if I have a tenant I need to evict before leasing the property? JMZ MANAGEMENT’S legal department can assist you with evicting tenants. What is your tenant screening process? All tenants over the age of 18 are required to submit an application so that we can  run a detailed and thorough background check. JMZ Management has standard  screening qualifications (credit score threshold, previous criminal or civil litigation,  income qualifications). What is the average vacancy rate among the properties JMZ manages? We maintain a less than 2% vacancy rate over all the properties we manage. How long does it take to turn over a unit after a tenant moves out? 7 days or less barring extenuating circumstances. Can I provide you with a lease agreement to use? Yes if a current lease exists for a tenant already occupying the property. I would like to review a sample of your lease agreement, how do I get a copy? [**CLICK HERE TO REVIEW A SAMPLE LEASE AGREEMENT**](https://drive.google.com/file/d/1cYe6qc-61Cq-4fsMwrI9wAdnDPwhp2D_/view?usp=sharing) What fees are charged to the tenant when they move in? 1. 1st month of rent (pro-rated of first month and second month due if the tenants move in after the 15th of the month) 2. Security deposit (equal to 1.5 month rent) 3. Non refundable exit cleaning fee 4. Administrative leasing fee 5. Non refundable pet deposit if the tenant has pets Where does the tenant’s security deposit go until they move out? JMZ MANAGEMENT will hold the security deposit in escrow until the tenant vacates. Who conducts the walk through when tenants move out and returns their security deposit? An experienced JMZ Management contractor will conduct the walk through and provide you with an estimate for damages we can charge to the tenant, and those we cannot so that you have a comprehensive view of the total cost of turn over. If a tenant damages my property, can I keep their security deposit to pay for repairs? The law allows a landlord to withhold the cost of damages from the security deposit for any damages beyond normal wear and tear. I would like to market to corporate clients, can JMZ MANAGEMENT help me with that? Yes. We have extensive corporate connections and can share your listing with several placement companies as well. Do you require the tenants to have renter’s insurance? We do request that the tenants provide proof of renter’s insurance. How do you monitor renter insurance compliance? We request that the tenants provide proof of renter’s insurance. Does JMZ MANAGEMENT conduct an inspection before signing a lease renewal? We can. Is there a fee for renewing a lease agreement with my tenant? Unlike other management companies who will simply add an addendum to extend the terms of the lease, JMZ MANAGEMENT’s legal team drafts a brand new lease agreement upon renewal each year to ensure the terms are  compliant with any new laws enacted since the last lease was signed. Accordingly, there is a fee associated with this process. I’M READY TO START MARKETING AND MANAGEMENT WITH JMZ, WHAT ARE MY NEXT STEPS? [**CLICK HERE TO FILL OUT OUR INTAKE FORM AND GET STARTED!**](https://www.jmzmanagement.com/guaranteed-rent-program?hsCtaTracking=29b796f6-9d85-48e2-9f39-c3bfb51578ef%7Ce6a8f0ba-488e-4132-9409-2a898fe04b7f#footer-download-area) ## **MAINTENANCE SERVICES** How do you address maintenance requests? All tenants and owners will have access to our online work order submission  system, and will have a direct line and email to the maintenance department so  they can report any issues during normal business hours. All tenants will also  have access to our 24-hour maintenance hotline so they can report maintenance issues after office hours, or get immediate attention for emergency maintenance. We have an extensive network of in house and local contractors and vendors to assist us in meeting the maintenance needs of our clients and their tenants. However, an advantage to working with JMZ Management is our flexibility in engaging preferred vendors of our clients should they have their own maintenance crew or a list of frequently used contractors. Is the owner or the tenant responsible for paying for repairs? The majority of repair costs are the responsibility of the owner; however, tenants have a shared responsibility as under our standard lease agreement, tenants are responsible for $100 of every work order submitted. As the owner, this reimburses you for some of the cost associated with maintenance at your property and you are able to waive this fee should you wish to. In the event is is apparent that the repair is due to the tenant’s blatant / ongoing neglect, the costs for repairs can be passed on to the tenant. Are the tenants charged a service fee every time they make a work order request? Yes. Under our standard lease agreement, tenants are responsible for $100 of every work order submitted. As the owner, this reimburses you for some of the cost associated with maintenance at your property and you are able to waive this fee should you wish to. How do you notify owners of maintenance requests and do I get to approve the work before it is done? Owners are notified every time a work order is created in our system via email. In the event the repair cost will exceed the amount we have in escrow for handling common, minor repairs, JMZ MANAGEMENT contractors visit the property to assess the situation and prepare comprehensive and competitive estimates for owners to review and approve prior to scheduling work to be done. How do you address maintenance emergencies, and what constitutes a maintenance emergency? All tenants will have access to our 24-hour maintenance hotline so they can report maintenance issues after office hours and get immediate attention for emergency maintenance. Emergencies include: fire, flooding, sewage back up, inoperable toilet in a home with only one bathroom, no heat when temperatures are are less than 60 degrees outside. How do I pay for maintenance invoices? JMZ MANAGEMENT provides owners with an owner portal where you can login and make payment by linking a bank account or using a credit / debit card. Once you approve an estimate for repairs, we will request that you make a payment through your portal for the entire cost of the repair. We then provide the contractors with a small deposit so they can purchase materials and get started. Thereafter, the funds will be held in escrow until the contractors complete the job. What is the cost of the average turn over after a tenant moves out? Between $200 and $500. Often these costs can be withheld from the security deposit. Do I have to use JMZ MANAGEMENT’s contractors to make repairs? No. An advantage to working with JMZ MANAGEMENT is that we are happy to partner with your preferred vendors to facilitate maintenance repairs. Can we deduct from the security deposit for damages from the tenant BEFORE they vacate the property? No. ## **COLLECTIONS & EVICTIONS** What if my tenant stops paying rent? Here at JMZ Management we understand that life happens so we  always begin the collection process by reaching out to the tenant directly via a  telephone call, as well as text and email if possible, to try and resolve the issue of  their delinquent rent as soon as possible. Every month our team works tirelessly  to ensure all rental payments are received on time and, in the event the tenant is  delinquent, we are proactive and send the proper legal notices required to initiate  the eviction process. This means that our clients save time and can begin the  eviction process as early as 7 days following the end of the grace period if they choose. Do you charge late fees to the tenant for late rental payments? Yes. Who receives the late fees when collected? Customarily, the management company retains the late fees to offset the expense of additional costs and resources associated with aggressive collection efforts. This is negotiable. Do you have a legal department or do you outsource? We have a legal department to assist with eviction proceedings. How much will I pay for an eviction using JMZ’s legal department? 1. Our Eviction Protection Program gives you the peace of mind that, in the unfortunate event an eviction for your property is necessary, you know exactly what it is going to cost you. The nominal monthly fee of just $25 covers preparing the documents to file with the court, attorney time, appearance at one hearing, and preparation of a Writ of Eviction if the tenant is non-compliant with the terms of the Judgment. You also do not have to appear in court, file the paperwork, keep track of hearing and due dates, communicate with the tenant, etc. Our legal department takes care of the heavy lifting and keeps you updated with every development.  2. If your property is not enrolled in the JMZ MANAGEMENT Eviction Protection Plan, you can still engage our legal department for an eviction on a case by case basis. Do you offer any discounts on the retainer fee for eviction proceedings? By enrolling your property in the JMZ MANAGEMENT Eviction Protection Plan you are saving upwards of $400 on eviction litigation. Will the costs I incur in connection with an eviction be recovered from the tenant? The JMZ MANAGEMENT legal department always requests an award of attorney fees from the Court; however, we cannot guarantee that the Judge will award these fees. What is the eviction process? ** **The first step is to send a 7 Day Demand (aka: 7 day notice). This form puts the tenant on notice that they have 7 days to pay the balance of what is owed or vacate the property. In the event they do not, our legal team can prepare and file the eviction case with the local district court, attend the hearing and obtain a Judgment awarding an eviction of the tenant. The Judgment bears a date, usually between 10 and 14 days from the hearing date, by which the tenant must comply (either make payment in full or vacate). In the even the tenant does not comply, our legal team can file the additional paperwork necessary to give the local sheriff the authority to physically remove the tenant from the property and turn possession back over to JMZ MANAGEMENT. How long does it take to evict a tenant? Between 3 and 8 weeks from the date of filing, depending on the court’s schedule and availability. Are there any restrictions on evictions in light of COVID-19 pandemic? JMZ MANAGEMENT has been closely monitoring the moratoriums and restrictions on evictions in Michigan since the beginning of the pandemic. This situation is constantly evolving and, accordingly, we work with tenants and owners to facilitate a resolution under any active restrictions. What is JMZ MANAGEMENT doing to support tenants and landlords affected by COVID-19? JMZ MANAGEMENT has been working with tenants and owners to apply for relief as provided by local and state housing authorities. We provide tenants and owners with links to these resources to ensure a speedy resolution on delinquent rent. ## Need More Info? Contact us now to find out how we can help! [![logo](https://www.jmzmanagement.com/hubfs/logo.svg "logo")](https://jmzmanagement.com) 40020 Twelve Mile Rd, Novi, MI 48377, USA [248-284-6990 ](tel:+12482846990) - - - ### Residents - [Resident Portal Login](https://www.jmzmanagement.com/residents-portal-page) - [Resident Resources](https://www.jmzmanagement.com/resident-resources) - [Available Homes](https://www.jmzmanagement.com/search-available-homes) - [How to Apply](https://www.jmzmanagement.com/how-to-apply) ### Owners - [Owner Portal Login](https://www.jmzmanagement.com/owner-portal-login) - [Owner Resources](https://www.jmzmanagement.com/owner-resources) - [Owner FAQs](https://www.jmzmanagement.com/rental-owner-faq) - [Pricing](https://www.jmzmanagement.com/pricing-page) ### Company - [About Us](https://www.jmzmanagement.com/about-page) - [Testimonials](https://www.jmzmanagement.com/testimonials) - [Blog](https://www.jmzmanagement.com/jmz-blog) - [Contact Us](https://www.jmzmanagement.com/contact-page) #### Subscribe to Our Blog Subscribe to receive real estate investing best practices and news. JMZ Management is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI’s Web Content Accessibility Guidelines 2.0, Level A conformance. Any issues should be reported to 248-284-6990 © 2026 JMZ Management. All Rights Reserved. | [Privacy Policy](https://www.jmzmanagement.com/privacy-policy) A Geekly Media Website