Good communication is key to any business and it needs to be a priority between landlords and tenants. Poor communication can cost you money, time and cause issues. Here are some tips to help you better communicate with your tenants if you're a landlord.
Use Winning Words
The right world can allow you to better connect with your tenant. When you share thoughts with them, you want to ask questions, restate any key requests and make sure you keep your emotions out of it. Complimentary words and a calm tone can go a very long way.
Listening is Vital
Communication is far more than just talking. It requires listening as well. If you don't listen to you tenants, you may miss something very important. However, when you take the time to listen to them, you will be able to eliminate confusion and provide a better experience for them and for you.
Professionalism is a Must
Even during the worst conflict with a tenant possible, you must remain professional. If you become emotional, you may find yourself dealing with an entirely new set of issues. You don't want to disrespect your tenant, as this can quickly lead to them shutting down and not telling you what you need to know.
Body Language is Important
The body language you use when communicating says more than your words, sometimes. Make sure you avoid things, such as tapping your fingers, crossing your arms or long eye contact. These things can communication agitation and impatience. You want to avoid fidgeting and make eye contact without staring.
These are just a few tips help landlords better communicate with tenants. Make sure you take the time to listen and you will be able to avoid more issues than you're already handling.